CLOUD COMPUTING INTRODUCTION:

Introduction

Evolution of Cloud Computing

Comparison with other computing technologies

Characteristics of Cloud computing

Advantages and Disadvantages

Classification of Cloud Services

PAAS(Platform As A Service)

SAAS(Software As A Service)

IAAS(Infrastructure As A Service)

IDENTITY CONFORMATION:

CRM functionalities, Products of SF, Login to SF page

Sales Architecture, Accounts, Contacts, Lead, Cases

CUSTOMIZATION:

Create Custom Profiles and Users

Custom Objects & Custom Fields & Custom Tabs

Customizing Relationships, Formula fields and Rollup summary fields

Define Dependent Picklists

Customize page Layouts , Records Types

Customize Standards related lists

Learn About Record Types & Business  Processes

Use Field Level Security

SECURITY & ACCESS:

Set Organization-Wide Defaults

Role Hierarchy, Public Groups, Queues, Permission Sets

Sharing Rules

WORKFLOW:

Define Workflow

Set up workflow rules

Setup workflow tasks & Email Alerts & Field Updates

Time dependant workflows

APPROVAL PROCESS:

Plan Approaches using workflow

Use the approval wizard – standard vs. jump start

Create workflow approvals

INTRODUCTION TO APEX  : APEX LANGUAGE FUNDAMENTALS:

Data Types(Primitive Data Types, sObject Types)

Writing Anonymous Blocks with Apex Datatypes

Use DML Statements

Sample Programs using the above concepts

RETRIEVING RECORDS FROM THE DATABASE:

sObject Relationships

SOQL, SOSL, Apex Sharing

Sample programs using the above concepts

COLLECTIONS:

Types of Collections

Creating an Apex Class

Calling a Class Method

Alternative Apex Class Creation

TRIGGERS:

Trigger Events, Trigger Syntax, Trigger Context Variables

Context Variable Considerations, Bulk Triggers

Sample Programs using above concepts(using maps and sets in the Bulk Triggers)

Order of Execution

Governor Limits

DEPLOYMENT (TESTING APEX):

Development overview (Understanding Testing in Apex)

Annotations

Testing Examples

Sample programs using the above concept

BATCH APEX & DEBUGGING APEX & APEX SCHEDULER DEPLOYING:

By using Changes Sets

By using Force.com IDE tool

By using Force.com Migration tool kit

CASE & LEAD MANAGEMENT:

Web to cases

Web to Leads

Case Assignment rules